Job Details
Director of Infrastructure Operations
Director of Infrastructure Operations
Northern Virginia Community College
The position assists the CIO/CTO and works collaboratively with senior managers, security, infrastructure, endpoint, and campus technology teams to deliver reliable, compliant, and user-centered cloud productivity services. Duties and Tasks:- Lead planning, administration, and continuous improvement of Infrastructure Services, new and existing cloud platforms, with emphasis on Microsoft 365, Google Workspace, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID.
- Provide day-to-day operational leadership for teams responsible for data center services, Microsoft 365 & Google cloud services, on premises server and storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video conferencing.
- Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both data center services and cloud services.
- Coordinate with information security and compliance teams to implement cloud security controls, multi-factor authentication, conditional access, data loss prevention, retention, audit, eDiscovery, and secure external collaboration practices.
- Oversee configuration and administration of core system consoles for access, licensing, service plans, governance, and tenant-wide collaboration settings.
- Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.
- Demonstrated ability to lead people and get results through others.
- Ability to plan for both short term and long term.
- Demonstrated ability to analyze and resolve problems at both functional and strategic levels.
- Customer orientation skills and attention to quality of service.
- Demonstrated ability to develop high performance teams.
- Ability to drive accountability and productivity.
- Proven ability to ask probing questions and obtain thorough and relevant information.
- Demonstrate willingness to cross-train, and be cross-trained, in other roles/duties.
- Ability in managing teams.
- Experience at an enterprise level.
- Experience in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
- Experience in the implementation of new technology and promotion of technology use.
- Experience administering or overseeing Microsoft 365, cloud identity, cloud collaboration, messaging, security, compliance, licensing, and service management in an enterprise environment.
- Hands-on experience or direct oversight of cloud online administration.
