Position Type: Adult and Continuing Education Programs
SUNY Reconnect Lead Ambassador (part-time/grant funded) Up to 25 hours a week Rockland Community College
The SUNY Reconnect Support Coordinator will serve as a key team member supporting adult learners (ages 25-55) eligible under the SUNY Reconnect Initiative. The coordinator will lead targeted outreach and onboarding efforts, assist with aid navigation, and act as a connector between adult students and campus resources to promote successful re-entry and retention. This part-time role emphasizes hands-on engagement, collaboration across departments, and student-centered support during flexible hours, including evenings and weekends.
Key Responsibilities:
Serve as a primary navigator for SUNY Reconnect adult learners, helping students re-enter higher education through personalized application and enrollment support, financial aid guidance, and resource referrals.
Maintain and update student records in the system, including coding SUNY Reconnect attributes and monitoring ongoing eligibility to ensure compliance with program requirements.
Lead targeted outreach and follow-up with prospective and returning adult learners, including phone, email, and text campaigns.
Conduct virtual or in-person onboarding appointments to ensure students are aware of degree pathways, credit for prior learning options, and available support.
Coordinate with admissions, advising, financial aid, and student services to ensure timely communication and resolution of adult student needs.
Organize and participate in virtual and in-person adult learner information sessions, orientation activities, and check-ins.
Serve as a liaison to community partners (e.g., job centers, workforce boards, libraries) to support adult learner referrals and pipeline development.
Other duties as assigned.
Required Qualifications:
Associate's degree or equivalent work experience; Bachelor's degree preferred
Strong interpersonal and communication skills
Experience working with adult learners, non-traditional students, or student services
Strong organizational and time management skills
Comfort with technology, including virtual meeting platforms and CRM systems
Familiarity with college enrollment processes and basic financial aid concepts
Availability for evening and weekend hours
Hybrid in-person and remote work environment with evening/weekend availability required
Flexible in-person daytime hours, 2-5 weeknight evenings in-person from 5p-8p, & up to 5 hours remote on Sat or Sun, at least 1x/month
Preferred Qualifications:
Bilingual (English/Spanish or other language commonly spoken in the community)
Experience with community outreach, re-engagement campaigns, or case management
Knowledge of CRM systems, data management, or student information platforms
SUNY Reconnect Lead Ambassador (part-time/grant funded)